Registering
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Do I need to be a member to make a purchase?
Yes you do. However becoming a member is easy. Simply complete the online registration form and start shopping. Register now.
I'm already a member, do I need to register to shop online?
Yes you do. But it only takes a few minutes. All you need to register is your member number, postcode and email address. Register now.
Ordering
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How do I order online?
Once you have found the item you would like to purchase, simply click on the ''Add to Cart'' button. This will add the item to your Shopping Cart. You can continue browsing the site and add more items to your cart if you would like to. When you have finished choosing your items, go back to your shopping cart by clicking on the view cart link in the top right hand corner of your screen.
There are four steps to the checkout process.
- Order details
Review the items in your shopping basket and when you are ready to submit your order, click on the "Proceed to Checkout'' button. If you are not already logged in, you will be asked to log in at this point.
- Delivery
Select the address you would like your order sent to. The default address is your billing address. If you would like to send your order to another address, use the drop menu to select an address you have already used.
Alternatively if you would like to send this order to a new address choose add new address in the drop down menu and type in the address details.
Click the Next button to proceed.
- Payment
On this screen you can choose to pay now for the order or to defer payment until your goods have been received if your membership allows.
To defer payment simply select pay later and click on the Next button.
To pay now, you will either need to choose which credit card you would like to pay with from a list displayed of the credit cards we have on file for you or you can enter new credit card details.
To continue, click on the Next button.
- Confirmation
The final step in the checkout process is to confirm your order. All of the details of your order will be displayed on screen. Review the details and click on the Process Order button.
To ensure your transaction has been sent successfully wait until you automatically receive a reference number. You should keep this number for your records. You will also be sent a confirmation email.
How many items can I order?
You are free to order as many items as you wish. However the website will only allow you to order a maximum of 20 items at one time. If you want to order more than twenty items you must place another order. Orders which are prepaid are despatched in full. If your membership allows deferred payment we reserve the right to limit the number we despatch at any time for credit control reasons. To get around this, you should pre-pay for any large order - a good rule is that if you are placing an order for more than $100 you should send us your payment with your order.
What if my item is out of stock?
If your item is out of stock we will hold your order until stock is delivered to us. For multiple item orders where we do not have stock for part of the order, we will hold the order and wait for the remaining stock. If we do not receive stock within several days we will despatch the ''in-stock'' items on your order and send out the remaining items as the stock hits our warehouse. Any additional parcels will be sent out post-free. If you make a credit card payment with your order we will only charge you for despatched items. You can check the status of your order by viewing your Outstanding Orders on your account page.
What if I pre-order an item with other items?
If you pre-order an item and order other items at the same time you will be given the choice at the checkout to either:
a) Have us hold the entire order until all items are in stock therefore incurring only one postage charge; or
b) Choose to have each item sent as soon as it is available. You will be charged postage for each parcel shipped.
Making a payment
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How do I pay online?
When you place an order online, you can pay for your order at the time of purchase using your credit card or if your membership allows deferred payment, you can choose to defer payment and be invoiced upon receipt of your goods.*
If you would like to make a payment without placing an order, log onto the website, and click on the ''Make A Payment'' link in the top right hand corner of the page. You can check your account balance and choose to make a secure payment using your credit card.*
Your balance may not include any orders you have placed online within the last 24 hours. Account balances are updated by our systems overnight and your revised balance will appear online within two business days.
Shopping online with Doubleday is safe. We have invested in world's best practice encryption technology to ensure that your transactions are safe. All pages where you see the secure padlock logo and begin with https in the web address, are secured using 128-bit encryption.
Account maintenance
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Can I get information online regarding my account?
Yes! Just go to your account page to view your contact details, account balance, email preferences, transaction history and any outstanding orders.
What is the balance of my account?
To check your balance, log onto the website, and click on the ''My Account'' link in the top right hand corner of the page.*
Your balance may not include any orders you have placed online within the last 24 hours. Account balances are updated by our systems overnight and your revised balance will appear online within two business days.
What should I do if a payment* or order I've made or an item I've returned does not appear under my transaction history?
Any order placed online will appear immediately on the My Account page under the section titled: orders and payments submitted online.
If a very recent transaction does not appear in the transaction history section straight away it will probably be processed by our systems overnight and appear in your transaction history within two business days.
Please also remember that if you sent your request by mail that it probably takes a few days to reach us. Check your account page again over the next few days and if your payment or transaction still does not appear then contact us.
How do I change and/or correct personal details?
To change or correct details such as the spelling of your name, your address, your telephone number, or your email address, log onto the website, and click on the ''My Account'' link on the top right hand side of the page. Your current details will be displayed. To make any changes, click on 'Change Details' and complete the form.
The change should take 2 working days to appear on your account.
Outstanding orders
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What is an outstanding order?
An outstanding order is an order you have placed that is being held for one of a number of reasons. You should always wait a few days to see if the order is released before you contact us regarding an outstanding order.
I did not receive all of the items that I ordered. What should I do?
Log onto the website, click on the ''My Account'' link on the top right hand side of the page and check to see if the items appear under Transaction History or Outstanding Orders. If this page does not help, then contact us and provide the details of your order and the items that are missing.
How do I check my order status?
Log onto the website, click on the 'My Account' link on the top right hand side of the page and check to see if the items ordered appear under Transaction History or Outstanding Orders. Any items sent to you will be listed in your transaction history as being sent.
How do I cancel an outstanding order?
If you would like to cancel an outstanding order please contact us and give us the details of your request. Please note that the system may automatically release your order and despatch your items before we have a chance to cancel your order.
How long do orders take to arrive?
Generally orders will leave our warehouse within 3 days of being placed. Once your parcel has left our warehouse and is in transit with Australia Post, you should receive it within 10 working days.
Actual delivery times are dependent on where you live. If you live in a large city, the post will arrive quicker than if you live on a remote rural property.
Please note: if we are out-of-stock of one or more of your items, your order will be held for a few days until the stock arrives.
If you mail us your order you will also need to allow a few days for the order to reach us. #
It has been more than 10 working days. Where is my parcel?
If your order is listed on your transaction history as being sent to you, it means that it has left our warehouse and is being delivered by Australia Post. The delivery time may vary based on where you live. If you have not received your parcel after 15 working days, you should check that your contact details that appear on your account page are correct. If you have changed your address recently ensure that Australia Post is redirecting all of your mail including parcels. Check with your local post office to see if they are holding the parcel for you - a delivery card may have been misplaced or forgotten.
Doubleday can only take action on your behalf if your parcel has been missing for more than 30 calendar days - we cannot take action earlier. After 30 calendar days, check that the order appears in the transaction history on your account page and then contact us.
Delivery
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How much is postage and handling?
Postage and handling will be added to each order. The postage charge will be calculated automatically once you have added an item to your shopping cart.
Where Books or other items ordered with books.
1 item = $6.85
2 or more items = $8.95
Where DVDs, CDs or Games are ordered only.
1 item = $4.95
2 or more items = $7.95
Please note that postage charges are subject to change without notice.
How are my parcels delivered?
All parcels are delivered by Australia Post directly to your home. If Australia Post cannot make a secure delivery they will leave a card telling you where the parcel is.
How long do orders take to arrive?
Generally orders will leave our warehouse within 3 days of being placed. Once your parcel has left our warehouse and is in transit with Australia Post, you should receive it within 10 working days.
Actual delivery times are dependent on where you live. If you live in a large city, the post will arrive quicker than if you live on a remote rural property.
Please note: if we are out-of-stock of one or more of your items, your order will be held for a few days until the stock arrives.
If you mail us your order you will also need to allow a few days for the order to reach us.
Returns
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What is the Returns Policy?
We take pride in the quality of the production of all our goods but accidents may happen in-transit and you should return any item that is damaged or faulty. We'll replace it immediately. Please also return the invoice and the customer care slip you'll find in the parcel. Items must be returned within 28 days.
How do I return an item or parcel?
To return an item or parcel, simply write ''Return to Sender'' on the parcel that you have received. Place the invoice back inside the envelope it came in and stick it back onto the front of the parcel. Put the parcel back in the post.
I have received an item/parcel I didn't order. What should I do?
If you receive an item/parcel that you did not order return the parcel as indicated above.
Please be aware that the item/parcel you have received may be the Editor's Choice (book club members) or the Featured Selection (music club members).
Find out more about the Editor's Choice.
Find out more about the Featured Selection.
What is the Featured Selection?
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In order to become a Featured Selection, a CD has to have something extra special. We pick all our CDs carefully, but a Featured Selection has to go the extra mile. It may be a top artist, a particularly awesome sound or a controversial new release, but it must have the magic ingredient that lifts it out of the crowd and makes us say, "This is a must-have for all of our members."
Every month your club magazine advertises the Featured Selection titles for the current period. The order form accompanying each club magazine announces your "personal" Featured Selection, based on the preferences you gave us when you joined and includes a reply date.
The Featured Selection displayed on your order form will be sent to you after the reply date. You don't have to accept this selection, but you DO need to respond in one of the following ways before the reply date. Otherwise, we'll assume that you want the Featured Selection and it will be sent shortly after the reply date.
What do I do if I don't want the Featured Selection?
You have two options:
- Purchase an alternative full priced item from the current club magazine or the website.
- Decline the Featured Selection. You only need to do this if you do not plan to make an alternative purchase before the reply date. You can "decline" the Featured Selection on our website by going to the My Account page, via the Club Phone or by mailing the reply section of your order form to us with the "Don't Send" box marked.
What if I would prefer one of the other Featured Selections shown in my magazine?
Not a problem.....just contact Member Care and explain your listening preference and we'll change your club preferences for future mailings.
How do I order the Featured Selection?
You don't have to do anything! We'll send it out to you automatically a few days after the reply date. Alternatively, if you'd prefer to have the Featured Selection delivered to you ASAP, simply order it now like you would any other item, using the website, Club Phone or your order form. We'll make sure we don't send it out twice.
If you place an order for another item but would still like to receive the Featured Selection please make sure you include it in your order.
Can I temporarily suspend my membership?
Yes you can. Please contact us 30 days in advance, and we'll suspend your club mailings.
Please note that the maximum period that you can suspend your membership is 3 months.
How do I prevent my name from being shared with other companies?
Most members enjoy receiving special separate offers from other companies that we've carefully screened. If you prefer not to have your name and address released, then contact us. Upon your request, your name will be deleted from our promotional mailing lists. You will still receive outside offers in your regular club mailings and on the website for goods and services that we consider to be of good value.
What is the Editor's Choice?
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In order to become an Editor's Choice, a book has to have something extra special about it. We pick all our books carefully, but an Editor's Choice has to go the extra mile. It may be a top author, a particularly gripping read or a controversial new theory, but it must have the magic ingredient that lifts it out of the crowd and makes us say, 'This is a must-read for all of our members.'
Every month your club magazine advertises the Editor's Choice titles for the current period. The order form accompanying each club magazine announces your "personal" Editor's Choice, based on the preferences you gave us when you joined and includes a reply date.
The Editor's Choice displayed on your order form will be sent to you after the reply date. You don't have to accept this selection, but you DO need to respond in one of the following ways before the reply date. Otherwise, we'll assume that you want the Editor's Choice and it will be sent shortly after the reply date.
What do I do if I don't want the Editor's Choice?
You have two options:
- Purchase an alternative full priced item from the current club magazine or the website.
- Decline the Editor's Choice. You only need to do this if you do not plan to make an alternative purchase before the reply date. You can "decline" the Editor's Choice on our website by going to the My Account page, via the Club Phone or by mailing the reply section of your order form to us with the "Don't Send" box marked.
How do I order the Editor's Choice?
You don't have to do anything! We'll send it out to you automatically a few days after the reply date. Alternatively, if you'd prefer to have the Editor's Choice delivered to you ASAP, simply order it now like you would any other item, using the website, club phone or your order form. We'll make sure we don't send it out twice.
If you place an order for another item but would still like to receive the Editor's Choice please make sure you include it in your order.
Can I temporarily suspend my membership?
Yes you can. Please contact us 30 days in advance, and we'll suspend your club mailings.
Please note that the maximum period that you can suspend your membership is 3 months.
How do I prevent my name from being shared with other companies?
Most members enjoy receiving special separate offers from other companies that we've carefully screened. If you prefer not to have your name and address released, then contact us. Upon your request, your name will be deleted from our promotional mailing lists. You will still receive outside offers in your regular club mailings and on the website for goods and services that we consider to be of good value.
What are Club Editions?
You'll notice that some of the fiction books we offer are described as special club editions or exclusive club hardbacks. Representing great value for money, club editions are identical in content, but slightly more compact than the original publisher's editions.
Ratings and reviews
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Ratings and Reviews Guidelines
Doubleday has provided a forum for members to review the products we sell. You must be logged in to write a review.
When writing your review, please consider the following guidelines:
• Focus on the product and provide details about why you liked or disliked it.
• Reviews must be the writers creation or the writer must have permission to copy from the copyright holder.
Reviews will not be published onto the site until they have been approved by a Doubleday staff member. We reserve the right not to post your review if it contains any of the following types of content or violates other guidelines:
• Obscenities, discriminatory language, or other language not suitable for a public forum.
• Advertisements, “spam” content, or references to other products, offers, or websites.
• Email addresses, URLs, phone numbers, physical addresses or other forms of contact information.
• Critical or spiteful comments on other reviews or their authors.
In addition, if you wish to share feedback with us about product selection, pricing, ordering, delivery or other customer service issues, please do not submit this feedback through a product review. Instead, contact us directly.
Manufacturer Recommended Price
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The MRP stands for the Manufacturer Recommended Price:
- The MRP is not a mandatory or fixed price, although manufacturers, publishers and distributors may recommend that retail outlets use that price.
- If a product is an exclusive offer to Doubleday or its partner companies, the MRP may instead represent the recommended retail price of a similar product.
- Occasionally, a MRP may relate to goods largely or exclusively sold in a foreign market and not in Australia. In these cases, Doubleday may convert the MRP into the Australian Dollar equivalent when the product is listed.
- While Doubleday will make every effort to ensure that the MRP is as current as possible, customers should know that it is an indicative price only, since there may have been some price movement since the production of the advertising material or the listing of an item online due to a change in market conditions.
- The MRP excludes postage and handling.
- The MRP is not necessarily the same as the normal or current market price that a product actually sells for in the marketplace, as this may vary from the price recommended by manufacturers, publishers and distributors. Accordingly, Doubleday encourages its customers to compare prices via comparative price shopping engines online and through any other means.
- Doubleday is committed to providing the very best value to its customers and we welcome any feedback you can give us on the price variations in the market place".
- The definition of MRP is subject to change without notice.
Website security
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Is it safe to place an order and make payments online?
To protect your confidential data we have invested in an SSL certificate from Digicert, a world leader in Internet data security.
All pages where you see the secured padlock logo, and begin with https in the web address, are secured using 128-bit encryption.
This Digicert certificate confirms this web site has been authenticated and verified and it enables sensitive data to be safely encrypted. You can learn more about the Internet security of your data.
* Credit card payment with order is mandatory for some club memberships. You will be unable to checkout without credit card payment if this is the case.
# Does not apply to clubs that are online ordering only.